Conditions d’utilisation

Order approval:
Receiving an email confirmation for an order does not automatically mean that ÉCLAIRAGE DÉCA LIGHTING (“DÉCA”) accepts said order and is not a confirmation of commitment to sell the mentioned goods. DÉCA reserves the right, without prior notice, to refuse to do business with a customer and/or to set a limit of quantity for any item of an order. At any time, it may be necessary for DÉCA to verify personal or credit information before accepting any order. We reserve the right to cancel an order (including an accepted order) if the price or important information is inaccurate on the website. If we cancel your order, you will be notified that the order has been canceled and refunded according to your initial payment type.

Out of stock product:
DÉCA cannot guarantee the availability of products offered on the site. At any time before DÉCA receives the out-of-stock product(s), you can cancel your order by calling or emailing our customer service team. DÉCA will never be responsible for any damage you may have suffered due to a stockout.

Products description and price:
DÉCA and its affiliates do everything in their power to ensure the greatest accuracy on the site. However, DÉCA cannot guarantee that the description of products, price or any other content on DÉCALTG.COM is exact, complete, reliable, up to date or error-free.

Transactions are processed and charged in the currency you selected from our supported options at the time of purchase. DÉCA reserves the right to modify its prices at any time. The products are always billed on the basis of rates in effect at the time the order was placed.

Risk of loss:
Any purchase through DÉCA is made pursuant to a shipment contract. This means that the risk of loss and property rights relating to the goods are passed on to you upon our delivery of the goods to the carrier.

Disclaimer:
DÉCA is not responsible for costs incurred after receipt of a defective item.

Final sale:
Made To Order (MTO) including custom goods are FINAL SALE. SALE items are FINAL SALE. Those products are not exchangeable or refundable. However, the manufacturer's warranty still applies. If the product is defective or damaged, we’ll arrange for replacement parts or a replacement of the same item, subject to the manufacturer’s policy.

Tracking number:
DÉCA will provide you with a tracking number by email as soon as the goods are shipped so that you can track your orders.

Web & physical store prices:
DÉCA web sales can offer prices that are exclusive to the virtual store. Additionally there may be promotions that only apply to a DÉCA physical location and are therefore not offered on the site.