Politique d’expédition

Déca is proud to offer free standard ground shipping on regular orders over $200 shipped within Canada*.

*Delivery of oversized items and delivery to remote or rural areas may incur additional charges that are not calculated during your online purchase. We will notify you prior to processing your payment if additional shipping costs apply to your order. Please ensure your contact details are accurate to avoid delays.

Looking to ship outside of Canada? We’re happy to help! In some cases, international orders may not incur additional shipping fees — but depending on your location and order size, extra costs may apply. We only charge what we pay. Contact us for a custom shipping quote.

Delivery to PO Box addresses is not available.

Trade account shipping policies will be determined on a case-by-case basis.

In-stock items typically ship within 7 business days. Custom items may increase lead times for which a customer service representative will contact you to confirm details. Please note lead times provided on our website at the time you place your order are estimates only.

Orders may be placed directly online or by contacting one of our customer service representatives at 1-888-530-3322 (DECA) or by email contact@decaltg.com. Once your order is on the way, you will receive a confirmation email from our team along with your receipt for the items in transit. Please call or email us immediately if you notice any discrepancies with your order.

Most deliveries will be handled by FedEx or UPS, though some shipments may be sent with a freight carrier. With the tracking provided, you will be able to see the estimated delivery date so that any arrangements can be made to prepare for delivery.

While we strive to minimize any additional costs, please note that DÉCA is not responsible for any extra tariffs, taxes, or fees that may arise from your purchase.

Once an order has shipped, it cannot be cancelled, rerouted, or redirected. Please do not refuse the delivery of any shipment as this may result in additional restocking fees, the loss of the product, and may void any possibility of a refund. Refused deliveries will incur the roundtrip shipping costs.

For the proper handling of any issues that may arise, please keep all boxes and packing materials until the product is confirmed to be in good working order.

For assistance with custom orders or technical details, please contact a sales representative directly at 1-888-530-3322 (DECA) or by email contact@decaltg.com. Custom orders include any specification or modification that differs from the description provided online. Our customer service representatives are available to assist you in discussing custom capabilities, additional costs, and estimated lead times. All custom orders are non-returnable and non-refundable.

Backordered items will be shipped as soon as they are back in stock. We will notify you by email or phone in the event of a delay.