TERMS & CONDITIONS

Order approval

Receiving an email confirmation for an order does not automatically mean that ÉCLAIRAGE déca LIGHTING (“déca”) accepts said order and is not a confirmation of commitment to sell the mentioned goods. déca reserves the right, without prior notice, to refuse to do business with a customer and/or to set a limit of quantity for any item of an order. At any time, it may be necessary for déca to verify personal or credit information before accepting any order. We reserve the right to cancel an order (including an accepted order) if the price or important information is inaccurate on the website. If we cancel your order, you will be notified that the order has been canceled and refunded according to your initial payment type.

Out of stock product

déca cannot guarantee the availability of products offered on the site. At any time before déca receives the out-of-stock product(s), you can cancel your order by calling the site’s customer service. déca will never be responsible for any damage you may have suffered due to a stockout.

Products description and price

déca and its affiliates do everything in their power to ensure the greatest accuracy on the site. However, déca cannot guarantee that the description of products, price or any other content on décaltg.com is exact, complete, reliable, up to date or error-free.

Price

The prices of our products are in Canadian dollars, with added applicable taxes. All orders, regardless of their origin, are payable in Canadian dollars. déca reserves the right to modify its prices at any time. The products are always billed on the basis of rates in effect at the time the order was placed.

Risk of loss

Any purchase through déca is made pursuant to a shipment contract. This means that the risk of loss and propriety rights relating to the goods are passed on to you upon our delivery of the goods to the carrier.

Disclaimer

déca is not responsible for costs incurred after receipt of a damaged or defective item (example: electrician's fees).

Defective or damaged product

Following receipt of your goods, you have 7 days to contact customer service (contact@decaltg.com or 1-888-530-3322 DECA)  to report a damaged or defective product. A defective or damaged product is not an exception to our return policy. déca will not in any circumstance be responsible for any damage you may suffer due to a defective or damaged item.

Defective part: Following your service call, the replacement part will be shipped to you free of charge.

Non-repairable product: Following your service call, we will proceed to the exchange once we received and inspected your defective item at our warehouse. The déca team must provide you with an exchange number and a return coupon before you proceed to your shipment.

One year warranty on products unless otherwise stated.

Return

You need to contact customer service (contact@decaltg.com or 1-888-530-3322 DECA) within 5 days to start the process of returning the articles. The team déca customer service must provide you with a return number before you proceed with your shipment. The items and their packaging must be complete, unaltered (in their exact original condition). The customer must cover shipping costs for any return of merchandise. The customer must contact the team déca customer service (by phone or Email) to provide the tracking number from the carrier and must ensure the returned merchandise since he remains the owner of the items until they are received. When warehouse staff confirm that the items are intact (original condition), the team déca customer service will issue a refund of the returned items at the original price paid. All shipping costs, including any additional those incurred for returns such as but not limited to duty & brokerage, are not refundable.

Final sale

Made To Order (MTO) including custom goods are FINAL SALE. Some SALE items are FINAL SALE. Those products are not exchangeable or refundable. They may have been specially ordered for you and/or can’t be taken apart once installed or if it is a product of our LIQUIDATION SECTION. The manufacturer warranty is still available for products. If the product is defective or damaged, we will send you the parts or replacement for the same product only.

Tracking number

déca will provide you with a tracking number by email as soon as the goods are shipped so that you can track your orders.

Web & physical store prices

déca web sales can offer prices that are exclusive to the virtual store. Moreover, there are promotions that may only apply to a déca physical location and are therefore not offered on the site.